HELP · FREQUENTLY ASKED

Everything you want to know — in one place.

Short answers, no marketing fluff. If something important is missing, drop us a line.

01 · Basics

  • What is Journail?

    +

    Journail is your intelligent companion for the day. It helps you set a morning plan, follows what you do, and walks you through a short review in the evening — all in a journal kept in your own voice. The aim is a day that pulls toward what matters, not yet another tool shouting for attention.

  • Who is Journail for?

    +

    Solo professionals, freelancers, team leads — anyone who directs their own day and wants a clear link between today's tasks and long-term goals. If you already use Todoist or Google Tasks, Journail doesn't duplicate them — it summarises and adds context.

  • How is it different from a plain to-do app?

    +

    Classic tasks tell you what to do. Journail adds why — the link to long-term goals, a five-minute morning plan, an evening reflection. You can link any task to a goal and a project.

02 · Daily flow

  • What does a typical day look like?

    +

    Morning (≈5 min): the AI asks about your priorities, suggests tasks aligned with your goals + calendar, you confirm. Focus time: tick things off, capture notes, no pings. Evening (≈3 min): short review — what happened, what's open, journal summary.

  • Do I have to use all three phases?

    +

    No. Each phase stands alone. Use only morning plans, or only evening reflections — the loop adapts to your rhythm.

  • What if I skip a day?

    +

    No drama. Journail doesn't ping you. When you come back you can skip yesterday or wrap it up — your call. No guilt.

03 · Integrations & data

  • Which tools does it connect to?

    +

    Currently Todoist (tasks) and Google Calendar (events). An internal task manager is always available if you don't want an external one. Google Tasks is coming soon.

  • Where is my data stored?

    +

    In an EU database (Neon / Vercel). Journal entries are encrypted at rest and never used to train third-party AI models. AI calls go through the Anthropic API with zero retention.

  • Can I export my data?

    +

    Yes. Each journal entry can be exported as text, and a full JSON archive of everything — profile, journal entries, goals, tasks, conversations and settings — is one click away in Settings → Data & privacy. GDPR portability is a given.

  • Can I delete my account?

    +

    Yes, in Settings → Delete account. Your data is erased immediately, and removed from rolling backups within 35 days.

04 · Goals & focus

  • How does Journail understand my goals?

    +

    You define yearly, monthly, and weekly goals — the AI reads them as context for the morning plan and reminds you which tasks pull toward them. Goals can be edited anytime.

  • Can I link a task to a specific goal?

    +

    Yes. Pick a goal from the dropdown on the task form. Linked goals appear as a terracotta ◎ chip next to the project — on the tasks page, the dashboard, and every task row.

05 · Pricing & trial

  • How much does it cost?

    +

    See the current pricing. Start with a 7-day free trial — no card required, no auto-subscription at the end.

  • Can I cancel anytime?

    +

    Yes. One click in settings → cancel subscription → your account stays active until the end of the billing period, then stops.

  • Education or non-profit discount?

    +

    Yes — 50% off for educational institutions and non-profits. Write us to confirm.

06 · Technical

  • Does it work on mobile?

    +

    Yes. The web app is responsive and works in any mobile browser. A native iOS/Android app is in development (early access via the waitlist).

  • Does it work offline?

    +

    Not yet — Journail needs the internet for AI calls and sync. A local cache makes already-loaded pages reopen instantly.

  • Which browsers are supported?

    +

    All modern ones: Chrome, Firefox, Safari, Edge (last two majors). Works fine with Safari on iOS 16+.